Showing posts with label desktop virtualization. Show all posts
Showing posts with label desktop virtualization. Show all posts

Tuesday, November 13, 2012

For Dell’s Quest Software, BYOD Puts Users First and with IT’s Blessing

Transcript of a BriefingsDirect podcast on how Quest Software, a Dell company, leverages BYOD and VDI interanally to improve user productivity, application support, and security.


Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Quest Software.

Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions, and you're listening to BriefingsDirect.

Dana Gardner
Today, we present a sponsored podcast discussion on the growing acceptance of bring your own device (BYOD) at enterprises. We will examine why the users’ personal use, ownership and maintenance of the computing and mobile devices of their choosing is making more sense for more organizations. We'll learn about how and why through the example of a company, Quest Software, that has begun supporting BYOD -- even with the full blessing of IT.

We'll see how this has had benefits far beyond just the users’ sense of empowerment, in terms of meaningful IT advancements in centralized applications, control and support, virtual desktop infrastructure (VDI) use, better disaster recovery (DR) practices, better data protection and more.

Here to share insights into how BYOD can work well at Quest Software, and even into their new corporate owner Dell, we are joined by Carol Fawcett, the CIO of Dell Software and the former long-term CIO of Quest Software. Welcome, Carol. [Disclosure: Quest Software is a sponsor of BriefingsDirect podcasts.]

Carol Fawcett: Thank you, Dana.

Gardner: Good to have you with us. I'm really intrigued with this BYOD thing. Just a year or two ago, people were saying, "What?" and scratching their heads, saying, "Are you kidding? You're going to let your users choose their device?" But as this has been put into place and some of the implications have been thought through, it seems to be an interesting possible benefit set.

So let me start with where you began. What were the challenges, or what were the forces or trends at work, too, that got you all at Dell Software involved with BYOD?

Fawcett: Great question, Dana. I don’t think that we actually started down the path of a BYOD project, because as many listening will know, this started years ago. We started a project where we said we wanted to enable our users to access applications and data on a select set of devices, which for us started with the obvious, the iPad. Then came the Android smartphones, and the list continued on.

Carol Fawcett
This list will continue to grow as time goes on and new devices are brought in. The good news is that there are product offerings now in the marketplace that are helping with that demand and helping IT departments everywhere.

So instead of looking at it as BYOD, it’s now turned into a BYO-x phenomena that the C-level started. And as everyone in an organization saw them bringing different devices into meetings, of course, they all wanted to jump on the bandwagon. Slowly but surely, the wave began, and that's how we got where we are today.

Gardner: This is interesting. There is a sort of direction from the user side, which is to say, they probably like the choice and they had some personal preferences, or they've been able to be more productive in their personal lives using certain technologies.

Then there has also been this direction from the enterprise, which is to say, they like the idea of centralizing, controlling apps and data. And then delivering those out to devices (like with VDI) can be a way of encouraging this control. It’s almost like a confluence of two forces -- VDI and BYOD -- that make a whole greater than the sum of the parts. And we don’t see that very often in IT.

Pull it together

Fawcett: It’s one where you have to pull the needs and the demands of an IT organization together with what the users want to go to, and that’s just what we're seeing out there everywhere in the industry. You definitely have to pull it together, try to satisfy the IT governance and the policies that we set up, and balance that against what the users are saying: "I have to have this in order to get my job done."

Gardner: As we learn more about how you've done this there, let’s also explain to our listeners that Dell recently acquired Quest Software, and you were at Quest before that. So tell me a little bit about how the confluence of these two companies also comes to bear on this issue of BYOD?

Fawcett: Absolutely. Let’s start with Quest Software. Where our sweet spot was, and still is, was that we are the IT management software provider that offers a broad selection of software solutions to simplify and solve the most common -- and most challenging -- IT problems for all areas of an IT environment -- from infrastructure, to applications, front-end to back-end, physical or virtual, or even out in the cloud, for that matter.

Dell was looking for a company whose tools could and would complement and expand their own software product offerings in the four strategic areas that they were focused on, which Quest obviously aligned with. Those were systems management, security, business intelligence (BI) and applications.

So you can really see why the partnership between Quest and Dell is such a great partnership and offers so much to the industry.
It's about individuals that are using different devices accessing a set of applications inside your data center or under your control.

Gardner: Let’s go back to how this came about and learn some lessons from your example, sort of a use case perspective, on BYOD use. If I were a CIO at another firm and I wanted to learn something from your experience about moving to the support of multiple devices, what’s something that you might offer in terms of what to think about early on, or some 20/20 hindsight insights that you have?

Fawcett: As you approach the subject you have to really level-set with the team that this is not about devices that an individual will want to use, but instead it's about individuals that are using different devices accessing a set of applications inside your data center or under your control.

This individual, obviously, should have only one set of access rights across all the environments, based on what that person's role is within the company. The different devices that they use should really be an afterthought. Regardless of the device, their access rights need to remain consistent.

If I'm on a desktop, a laptop, or I bring in a tablet, or if I'm using my phone to get email, it shouldn't matter. I should have that same, consistent UI and the same, consistent security rights to get where I need to go to do my job.

Don't get me wrong -- and we know this; we hear it at every conference we go to -- IT will struggle with the management of the many devices, no doubt. The only thing I can really suggest there is something we did.

Different devices

We took that gigantic list that's out there and we said, "Where are we going to offer different devices?" We're going to pick maybe 10 or 20 different devices, the most common ones that people are bringing in, to support going forward, with the hope that you will be able to satisfy about 80 percent of the employed population.

It does, however, all go to the user experience. You have to keep coming back to that, making sure they have the ability to get to the right data and the right applications, with the correct security rights for their job.

Gardner: It sounds as if some of the basic principles and benefits of VDI come to play here. That is to say, the provisioning, the control, the access management. So there is, I guess, a fortuitous intersection of where VDI was entering into more and more organizations -- particularly those that want to control for security or regulatory purposes or intellectual property (IP) control, that sort of thing -- with this idea of multiple devices, multiple panes of glass, full mobility.

Did that play a role there, too? Were you already going down a VDI track or trajectory and this helped you get to BYOD quicker and better?

Fawcett: We started down the VDI path. In fact, many companies did years ago, when we started to do more with offshore resources. We wanted to have offshore resources, we wanted to give them desktops, but we wanted to make sure they were secure. That was the first introduction of where VDI makes a lot of sense, where you want to secure data, have folks doing coding, but knowing they can’t take code with them. That’s the way it started.
We are a technology company, so some of our policies may be more relaxed than the policies of companies outside our realm.

But then you start to find other use cases for VDI that really start to benefit the rest of the user community. VDI is one of those things that started a while back and now has slowly grown into this BYOD solution.

Gardner: Did you know how much BYOD was going on there? How did you find out and how would it become something you could control?

Fawcett: That’s the question of the hour. I'd love to be able to say that we knew exactly how many people were bringing in what kinds of devices, but the reality is, we are a technology company, so some of our policies may be more relaxed than the policies of companies outside our realm.

For example, in a bank or in the government, you can pretty much lock down an environment, and every employee coming in knows it's going to be locked down because of who they are and who they work for.

Our organization is made up of technologists located around the world. You know some of them are looking for ways around the fences. It’s just built into their nature. It's almost like a competition for them, "Can I figure this out?" Now add in the remote and traveling users and you can see how this expands the challenge as time goes on.

Story of adoption

Gardner: Let’s hear a little bit about the story of adoption. You decided that this Pandora's box was already open, no going back. BYOD is apparently here to stay, and we've had some head start with VDI models and processes. Tell me how this panned out and what were some of the major problems that you found that you needed to solve.

Fawcett: As I mentioned before, for us, it was not about the devices. We tried to turn that around, and it was kind of handy, because the whole consumerization of IT started to come into the industry more and more. So we started to piggyback on that.

Think about it. A device is simply a means of accessing the apps and the data. Our vision instead turned into trying to figure out a way to provide employees with a world-class overall user experience, from beginning to end, encouraging the culture of openness and innovation.

In the end, our goal is to offer our end-users that ability to use a flexible set of tools and toolsets with a familiar interface that allows for secure access anywhere, anytime. We want them to be comfortable with those tools, as this will make them obviously more productive at doing their jobs.

Gardner: Back to that interface issue. There is also this intersection of technology, with HTML5 being prominent. Did you have to make some choices about native support for apps across some of these major platforms and popular devices? Or did you say, "Let’s try to come out with the technological approach that can suit more than going native, try to do write once and deploy anywhere or be consumed anywhere?" How did that kind of pan out?
The good news is that these applications are staying up with the industry and we're serving them up.

Fawcett: We pretty much have a standard set of packaged applications. So it wasn't like we were going to start rewriting any of those applications, or even the front-end. The good news is that these applications are staying up with the industry and we're serving them up, so multiple device types can access the data and still provide that consistent UI to the end-user.

But you still have to go back too and ask what makes sense. What kind of device makes sense, for example, in an AP data entry department? Do you really think you are ever going to see -- and maybe one day, who knows, we will -- but do you ever think you will see a data entry clerk using a tablet to do rapid data entry? Probably not. They're pretty tied to the 10-key. They like the feel of the keyboard itself.

So you kind of sit back. What everyone is beginning to accept is that there are different devices for different types of roles inside an organization. That's pretty much the path that we've continued down as well.

At Quest, we have some wonderful tools that help us understand this environment and help us recognize who is bringing in devices and how they're being used. We're getting a better sense of what's in our environment so that we can start answering these.

Gardner: Let's look at this through the lens of IT. You decided that you're going to support BYOD with the blessing of IT. What does this get for you? Are there some additional benefits other than empowering the end-user or giving them choice? What’s there for you in terms of better support for your centralized operations, applications, data, and then some of those backup and support functions that we all should be doing regularly?

Regular backups

Fawcett: One thing that really helps out IT is the thing you just mentioned, which is making sure that laptops are being backed up on a regular basis. We know today, and I'm sure many of us on this podcast are thinking, "How many of us actually back up our laptops on a regular basis?"

Those who do it are saying, "Well, doesn’t everyone do that?" But you could guess that inside of a large organization, probably the majority are not responsible enough to do it, because it’s just not in the forefront of their minds.

When you talk about VDI and having a desktop in the data center, it's a guaranteed thing, because it's in the data center. Everything in the data center is backed up. That's one real positive -- making sure that the data is secured. Obviously, when it comes to DR, we could quickly recover an environment. So that's a great thing for IT. And I think that, in general, the end-users would love that as well, as they get into this world more often.

Gardner: Looking a little bit to the future, more organizations are adopting software-as-a-service (SaaS) applications for non-core business type applications. We're seeing more interest in cloud, consuming applications from a public cloud environment or the hybrid environment, whether it's public or private. Is there something about your support of applications as centralized to multiple devices that will enable you to exploit SaaS, cloud and hybrid services to a greater extent?

Fawcett: Most definitely. It goes back to the tools that you're using to assess, manage, and govern and then support the end-users. IT has to make sure they have those tools in order to make sure they're supporting the end-users regardless of where their data lives.
It's a given that inside your data center you have virtualized as much as possible.

Certainly, the cloud and the SaaS environments are adding extra buzz in the industry. We're very interested in how to capitalize on that. How do we make sure that we're looking at elastic computing, and where can it benefit us? Everybody is scrambling to understand this new technology trend better and how it can help an IT organization.

But it does go back to the tools that an IT organization has in order to match those three things that we should always be doing, which is assessing what the users and the environment need, managing it, making sure it's secure, and then making sure again that we're able to support those end-users to their fullest and the way they expect to be supported.

Gardner: My thinking just a couple of years ago was that BYOD was going to be the exception, not the rule. You would support some sort of a fringe category or two of your workers with this capability, perhaps those out on the road, more often than not.

But now, as I hear you, it sounds that the direction that most IT is going to go in, hybrid services, delivering and consumption and management, and a more centralized control over data, IP, and management of apps and delivering desktops themselves as services, are all going to be making BYOD, or at least the blocking and tackling that you would need to do anyway, something that comes together in such a way that this might become more the norm than the exception. Do you think that’s what’s happening?

Fawcett: Absolutely. It's like when virtualization was first there. There was a wave of “how much could you virtualize inside your data center?” Fast forward, and now it's a given. It's a given that inside your data center you have virtualized as much as possible, so that you can ensure that your data center is being used the most it can be and the most efficiently.

The way it's going to be

This is the same way this is going to be. Just talk to your kids. Try to find a child walking down the street and isn't texting or who doesn't have a tablet and can probably manage it better than their parents.

I'm not talking about just young children but generations to come. I'm talking about the kids who are coming in now, in their 20s and 30s. it's a given that they want to use whatever device they choose in the corporate world, just like they do at home. It's a right. It's no longer considered a luxury.

From that view, it will be up with the internal IT teams to ensure they have the access to everything they need, with the right security in place to protect them, as well as protect the company. That's why when you think about some of the tools that we've been using here, you really want to make sure you bring in some of those tools, so that you can, in fact, assess, manage and support the end-users to the best of their ability, for not only the end-user, but also for the company.

Gardner: To that point about tools, I assume that you all drink your own champagne.

Fawcett: Absolutely.

Gardner: Was there anything in particular in the Quest Software portfolio that you think gave you an on-ramp, perhaps a better return on investment (ROI), and even overall better control and management, as you move toward this BYOD, support of many panes of glass, centralized IT management direction?

Fawcett: Absolutely. Yes, we are drinking the champagne, and it all goes back to the beginning, where you asked me, how I knew how much BYOD was actually in our environment? That's where we started using one of the first phenomenal tools that we have, which is called MessageStats. This is a great tool that reaches out and helps us track the trending within the organization at a macro and micro level. We know which devices and OS versions are being used, by whom, and at what time.
It provided a critical insight as to which virtual desktop technologies provide the best fit for each user, based on their needs.

In fact, I asked my team just recently, when we first started talking, "Can you pull a list on all the devices that I use, that are registered to me?" So I saw my own list of the devices and I was shocked to see how they actually are tracked, right down to the level of when was the first time I ever connected the device to the network, last successful sync, last policy update, what kind of device was it.

It was so granular, and quite frankly, it was so very Big Brother-like, it kind of scared me. But again, you can't make a solution for what you don't understand. So assessing with MessageStats is the only way to go.

Then once we understood it, we said, "Now that the process is moving, let's figure out what type of device is right for what type of user." And this is where we turned to vWorkspace, which enabled us to determine which of the users and scenarios are best suited for the virtual desktops in the data center.

In addition, it provided a critical insight as to which virtual desktop technologies provide the best fit for each user, based on their needs. So vWorkspace allows us to not only put a desktop in the data center, but it lets us do things like application streaming and publishing. It really enables us to have that broad spectrum of functionality with just that one tool.

Once we were up and running, we stepped into the management and governance aspect of the project. This can probably be one of the most problematic areas, when you think about the pure nature of BYOD. Multiple devices for a given user, each acting very differently, and if not managed, could destroy any governance policy put in place.

Understanding the individual

This is where we truly must raise the issue up from the device to the individual, understanding that role of that person and understanding what security rights, regardless of the device they need to have in place. And this is where Quest’s One Identity Management came into play.

It gave the IT team the ability to rely on one point of control for an individual and all their devices. This is the product we count on to pass the audits, and most importantly, to ensure that our employees have that right level of access needed to get their job done.

The final key point on this is that it takes IT out of the mix and automates that very cumbersome process of provisioning, moving employees amongst departments, and then finally de-provisioning, when that employee leaves.

This is a very powerful product that makes it so that in our environment, once an employee is entered into the HR system, through automation, it automatically provisions them, gives them the rights to applications, sets them up inside of those applications -- all without IT involved in that process. So no more passing help-desk tickets.

One other piece that I wanted to touch on is a product called Webthority that we have been using, not only for our internal users, but also during the M and A process. This is a great product, because it provides a portal for the employees to come into. Once again, it's secured via that same network log-on that they use when they walk in the door in the morning.

This is anywhere, any device. It's simply a portal. They come in, they use their network log on, and bam, they're shown all the applications that they have visibility into and access to. They can go in, without having to log on again, almost like a single sign-on effect, which allows them to access the applications via two-factor authentication as well. It's a great product that helps out in many ways.
Remember, the key to any IT success is through the happiness and satisfaction of the customers.

And then that final aspect of an environment is, of course, the support and monitoring. Remember, the key to any IT success is through the happiness and satisfaction of the customers. We recognize that supporting and monitoring their experience and performance is most important, especially when you talk about VDI, which is what you and I have been talking so much about.

Our job is to ensure that the end-users are getting the same type of performance that they would on a standalone PC or if their desktop was in the data center. Because without that consistently great performance, your end-users will fight giving up their desktops every time.

For this, we turned to monitoring that user experience with Foglight for Virtual Desktops. Being able to quickly determine which users are impacted by performance problems helps us to proactively take action for those users, before the users feel the pain.

Understanding the trends in the virtual environment -- how many people are connecting at any given time, what applications are they using, etc. -- helps us determine when we might need to add additional servers to that server farm, and to meet the load. Or we can even look at a desktop or an end-user and say, "You know what? I don't think these folks should be virtualized at all. Perhaps they should go back to being physical" -- for whatever reason.


Empirical data

You can't correct what you don't know and you need that empirical data to make an educated move. Foglight gives us that data, ensuring we are consistently improving the environment for the end-users. It's a great set of products that touch on all three phases of an environment or a team that's trying to solve this BYOD issue.

Gardner: It really strikes me too that this isn't really about devices, but it's about the data center, the tools, the management, the governance, all of which are probably things that are good IT best practices anyway. It almost sounds as if BYOD is forcing discipline, governance, automation; some of the basics of good, advanced and modern IT. Is that sort of what you are seeing, is BYOD a catalyst to better data-center management?

Fawcett: It can definitely be used that way, because it does all go back to how an individual in a given role gets access to the applications they need to get their job done. It shouldn't matter which device they are using. It's all about which application access they should have to get their job done.

Gardner: Of course when you put in the best practices, when you have the backups and you have the scheduling and the automation, this all will end up being an economic benefit as well, because you won't suffer terrible outages, you won't have issues of discovery for data when you need it and how you need it.

Of course, you can start to look at your total cost for your data center and tweak and manage for energy, facilities, capacity and utilization. It sounds as if not only is BYOD a catalyst for better data center practices, but it could be some significant means of reducing your total cost of operation.
It's all about containing the IT budget through best practices and automation.

Fawcett: Absolutely. We've always looked at containing IT budgets as a means to an end. When you sit back and think about it, the only way to do that is through simplification, standardization and automation.

If you don't have that last piece, that automation piece, and you're simply throwing heads to solve an issue, your IT expenses are going to go through the roof. And you're going to have unhappy customers in the end, because processes are going to be overcomplicated. It's all about containing the IT budget through best practices and automation.

Gardner: Well, great. I'm afraid we are about out of time. You've been listening to a sponsored BriefingsDirect podcast discussion on users’ personal use, ownership and even maintenance of their own computing and mobile devices, and how that's actually making more sense, for more organizations, for more reasons.

We have seen how this has benefits far beyond just the users’ sense of empowerment; we're seeing that there are benefits to IT advancements along the lines of centralized application support, data support, VDI implementations, better DR, data protection and even more.

We've been talking about how BYOD impacts organizations, in particular Quest Software, a Dell company, and we have been learning this from Carol Fawcett, the CIO at Dell Software. Thanks so much.

Fawcett: Thank you.

Gardner: This is Dana Gardner, Principal Analyst at Interarbor Solutions. Thanks also to you, our audience, for joining us. We hope you enjoyed this, and we hope too that you come back next time.


Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: Quest Software.

Transcript of a BriefingsDirect podcast on how Quest Software, a Dell company, leverages BYOD and VDI interanally to improve user productivity, application support, and security. Copyright Interarbor Solutions, LLC, 2005-2012. All rights reserved.

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Monday, September 10, 2012

Server and Desktop Virtualization Produce Combined Cloud and Mobility Benefits for Israeli Insurance Giant Clal Group

Transcript of a BriefingsDirect podcast on the multiplier effects gained from virtualization in the enterprise.

Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: VMware.

Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions, and you’re listening to BriefingsDirect.

Today, we present a sponsored podcast discussion on how a large Israeli insurance and financial services group rapidly modernized its IT infrastructure. We’ll hear the story of how Clal Insurance Enterprises Holdings, based in Tel Aviv, both satisfied current requirements and built a better long-term technology architecture.

The rapid adoption of server virtualization that enabled desktop virtualization that has spawned cloud and mobile computing benefits at Clal clearly illustrate the multiplier effect of value and capabilities from such IT transformation efforts. [Disclosure: VMware is a sponsor of BriefingsDirect podcasts.]

We’ll learn how Clal’s internal IT organization, Clalbit Systems, translated that IT innovation and productivity into significant and measurable business benefits for its thousands of users and customers.

Here to fill us in on Clal’s impressive IT infrastructure transformation journey, is Haim Inger, the Chief Technology Officer and Head of Infrastructure Operations and Technologies at Clalbit Systems. Welcome, Haim.

Haim Inger: Nice to meet you.

Gardner: One of the things that’s interesting to me is the speed and depth of how your organization has embraced virtualization. You went to nearly 100 percent server virtualization across mission-critical applications in just a few short years. Why did you need to break the old way of doing things and why did you move so quickly to virtualization?

Inger: The answer is quite simple. When I got the job at Clal Insurance four years ago, everything was physical. We had about 700 servers, and to deploy a new server took us about two months. The old way of doing things couldn't hold on for much longer.

Regulations in the new businesses that we needed to implement required us to do such things as deploy servers as quickly as possible and simplify the entire process for demanding a new server -- to deploying it and giving it the full disaster recovery (DR) solution that the regulations require.

The physical way of doing things just couldn’t supply the answer for those requirements, so we started to look for other solutions. We tested the well-known virtualization solutions that were available, Microsoft and VMware, and after a very short proof of concept (POC), we decided to go with VMware in a very specific way.

We didn’t want to go only on the development side, the laboratory side, and so on. We saw VMware as a solution for our co-applications and for a long-term solution, not just for islands of simple virtual servers, where we decided from day one to start using VMware on SQL servers, the Oracle servers, and SAP servers.

Full speed ahead


I
f they held on there very well, then we could, of course, also virtualize the simpler servers. It took us about four months to virtualize those initial servers, and those were very simple. We just pushed the project ahead full speed and virtualized our entire data center.

Gardner: It seems as if you were concerned about DR first and foremost, but that led you on a path to wider virtualization of the servers. Is that correct?

Inger: Yes, that’s correct.

Gardner: As you’ve gone about this journey, why does it seem to be paying off both on the short term and setting you up for longer term benefits?

Inger: That’s very simple to answer. Today, to provision a new server for my customer takes about 20 minutes. As I said, in the past, in the physical world, it took about two months.

DR was the main reason for going into this project. During a DR test in the old days, we had to shut down our production site, start up all servers on the DR site, and hope that everything worked fine. Whatever didn’t work fine, we tested one year after that initial DR was done.

Using VMware with Site Recovery Manager, I can do an entire DR test without any disruption to the organization.



Using VMware with Site Recovery Manager (SRM), I can do an entire DR test without any disruption to the organization, and I do it every three months. Watching our current DR status, if anything needs to be fixed, it’s fixed immediately. I don’t have to wait an entire year to do another test.

So those simple things are enabling us to give our organization the servers that they need, when they need them, and to do the regression in a much simpler way than we did in the past.

Gardner: Tell us a bit more about Clal. I'd like to learn about the size of your organization and the types of responsibilities you have. You’re supporting several different companies within the Clal Group, isn’t that right?

Inger: Clal is a group that contains a very big insurance company and another company that is doing trading on the Israeli international stock market. We have a pension company and insurance for cars, boats, apartments and so on. We even have two facilities running in United States and one in the UK.

We're about 5,000 employees, and 7,000 insurance brokers, so that’s about 12,000 people using our datacenter. We have about 200 different applications serving those people, those customers of ours, running on about 1,300 servers.

Large undertaking


Gardner: That's obviously a very large undertaking. How do you manage that? Is there a certain way that you’ve moved from physical to virtual, but have been able to manage it without what some people refer to as server sprawl.

Inger: I know exactly what you mean about over populating the environment with more servers than needed, because it’s very easy to provide a server today, as I said, within one hour.

The way we manage that is by using VMware Chargeback. We've implemented this module and we have full visibility of the usage of a server. If someone who requested a server is not using it over a period of three months, we’ll know about it. We’ll contact them, and if they don’t require that server, we’ll just take it back, and the resources of that server will be available once again for us.

That way, we're not providing servers as easy as could be. We're taking back servers that are not used or can even be consolidated into one single server. For example, if someone requested five web servers based on Microsoft IAS and we’re sure that it can be consolidated into just one server because CPU utilization is very low, we’ll take it back.

If an application guy requires that the server have eight virtual CPUs, and we judge it's use on peak time is only two, we’ll take six virtual CPUs back. So the process is managed very closely in order not to give away servers, or even power, to existing servers that are not really needed.

We're taking back servers that are not used or can even be consolidated into one single server.



Gardner: Tell me how you’ve been able to develop what sounds like a private cloud, but a sort of dynamic workload capability. Do you consider what you’ve done a private cloud, or is that something you’re looking to put in?

Inger: We do consider what we've done a private cloud. We're actually looking into ways of going into a hybrid cloud and pushing some of our systems to the public cloud in order to control the hybrid one. But, as I said, we do consider the work we've been doing in the past three years as fully partnering a private cloud.

Gardner: Have there been any hardware benefits when moving to a private cloud, perhaps using x86 hardware and blades? How has that impacted your costs, and have you moved entirely to standardized hardware?

Inger: Of course. When we saw that those 20 servers that we initially did in late 2008 and everything worked okay, we decided to do standards. In one of the standards that was decided upon was if it doesn’t work on VMware it won’t get on our data center. So a lot of applications that run on Itanium microprocessors were migrated into Linux and on top of VMware running on x86,

Saving money

W
e managed to save a lot of money, both in supporting those legacy systems and developing in those legacy systems. They’re all grown. Everything that we have is virtual, 100 percent of the data center. Everything is run on x86 blades, running Windows 2008 or in Linux.

All these systems we have used to run on a mainframe. It’s Micro Focus COBOL running on top of Red Hat Linux latest version, on top of VMware, and x86 blade.

Gardner: Let’s take the discussion more towards the desktop, the virtualization experience you’ve had with servers and supporting such workloads as SQL Server, Oracle, and SAP. This has given you a set of skills and confidence in virtualization that you’ve now taken out, using VMware View, to the desktop. Perhaps you could tell us how far you’ve gone in the virtual desktop infrastructure (VDI) direction?

Inger: After finishing the private cloud in our two data centers, the next step within that cloud was desktop. We looked at was how to minimize the amount of trouble we get from using our desktops -- back then it was with Windows XP Desktop -- and how to enable mobility of users, giving them the full desktop experience, whether they’re connecting from their own desktop in the workplace or if they’re using an iPad device, connecting from home, or visiting an insurance broker outside of our offices.

We looked at the couple of technologies that would fit in VMware View. Again, after a short POC, we decided to go ahead with the VMware View. We started the project in January 2012 and right now w're running 600 users. All of them are using VMware View 4.6 which is being upgraded, as we speak, to version of 5.1.

The plan is that by the end of next year, all of our employees could be working on VMware View.



It enables us to give those users an immediate upgrade to a Windows 7 experience, by just installing VMware View, instead of having to upgrade each station of those viewers, and without going to those 600 users who are on Windows 7 right now.

And we're delivering it on every device that they're working on. If they’re at work, at home, outside of their office, their devices, iPad as we said earlier, are getting the same experience. The plan is that by the end of next year, all of our employees could be working on VMware View.

Gardner: With those 600 or more users, have you been able to measure any business benefits -- maybe a cost savings or the agility of being able to work remotely. Have you been able to find a return on investment (ROI) in business terms?

Inger: It’s quite hard to calculate down to the last dollar our ROI data sheet on VDI, because the initial cost is very high. But in the past, in a building where I have 300 people working, I had to have two technicians full time working and giving assurance to those end users.

After going to full VDI in that building I don’t have any technician there at all. When a user has a problem on the physical workstation, we usually remote control the station and try to fix it. Sometimes, you have to format the entire station. When the user has a problem in the VDI station, he can just log out, log in, and within less than a minute, get a completely new work station. A technician doesn’t even have to remote control that problem in order to fix it.

Same experience

The ability to give the user the same experience on each device that he works on is sometimes priceless. When I fly from Israel to the United States and have a wi-fi connection in the plane, I can use an iPad and then work on my office application as if I were in the office. Otherwise, if it’s a 12 hour flight, I'd be 12 hours out of work.

If you take into account the entire ecosystem that you’ve built surrounding VMware View, it’s actually priceless, but it’s very hard to quote exactly how many dollars it save us on a daily basis.

Gardner: Has the experience with the initial 600 now prompted you to move to VDI across more of your thousands of workers? How aggressive do you intend to be with your use of View?

If you take into account the entire ecosystem that you’ve built surrounding VMware View, it’s actually priceless.



Inger: By end of the year 2012, our plan and budget was for 1,000 users. So we're on the way to meet our goal in December this year. For next year, 2013, our goal is to add 2,000. So it will cover almost the entire organization. It leaves something like 500 power users. I’m not sure that VMware View is the best solution for them yet. That will be tested in 2014.

Gardner: It certainly sounds as if you’re able to move rapidly to a mobile tier capability using View and also your cloud capacities. That's something that many other companies are seeing that their users are interested in. Do you have sense that VDI is a stepping stone to supporting this mobile capability as well?

Inger: Of course VDI as a stepping stone is an essential element in implementing a bring your own device (BYOD) policy. That’s something we're doing. We're in the initial steps of this policy mainly with iPad devices, which a lot of employees are bringing to work and would like to bring when they're on site, offsite, or at home. Without VDI, it would be impossible to give them a solution. We have tons of iPads today that are connecting to the office via VDI with a full Window Server experience.

Gardner: I'd like to get your thinking around virtuous adoption. As we started talking about DR, your full virtualization of your server workloads, your being able to go to standardized operating systems and hardware, moving to VDI, then moving to hybrid cloud and also now mobile, it truly sound as if there is a clear relationship between what you’ve done over the years with virtualization and this larger architectural payoff. Maybe you could help me better understand why the whole is perhaps greater than the sum of the parts.

Inger: The whole is greater than sum of the parts, because when I chose VMware as a partner combined with EMC on the storage side and their professional services, I had actually done a lot of the work together with my people.

Life gets easier

L
ife gets easier managing IT as an infrastructure, when you choose all those parts together. An application guy could come to you and say, "I didn’t calculate the workload correctly on the application that's going to be launched tomorrow, and instead of 2 front-end servers I need 15."

Some other person could come to me and say, "I have now five people working offshore, outside of the Israel and I need them to help me with a development task that is urgent. I need to give them access to our development site. What can you do to help me?"

I tell him, "Let’s put in our VDI environment, and they can start working five minutes from now." When you put all of those things together, you actually build an ecosystem that is easier to manage, easier to deploy, and everything is managed from a central view.

Life gets easier managing IT as an infrastructure, when you choose all those parts together.



I know how many servers I have. I know the power consumption of those servers. I know about CPU’s memory, disk I/O and so on. And it even affects the decision-making process of how much more power I'll need on the server side, how many disks I'll need to buy for the upcoming project that I have. It’s much easier decision making process. Back in the physical day, when each server had its own memory, its own CPU, and its own disk, there was much more guessing than deciding upon facts.

Gardner: Very good. I’m afraid we’ll have to leave it there. We’ve been talking about how Clal Insurance Enterprises Holdings, has both satisfied current requirements and built a better long-term technology architecture, all based on virtualization. And we’ve seen how such IT innovation and productivity have translated into significant business benefits for Clal’s users and customers.

I'd like to thank our guest, Haim Inger, the Chief Technology Officer and Head of Infrastructure Operations and Technologies and Clalbit systems. Thank you so much, Haim.

Inger: Thank you very much.

Gardner: This is Dana Gardner, Principal Analyst at Interarbor Solutions. Thanks to you, our audience, for listening, and come back next time.

Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: VMware.

Transcript of a BriefingsDirect podcast on the multiplier effects gained from virtualization in the enterprise. Copyright Interarbor Solutions, LLC, 2005-2012. All rights reserved.

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Thursday, August 23, 2012

Legal Services Leader Foley & Lardner Makes Strong Case for Virtual Desktops

Transcript of a BriefingsDirect podcast on how a major law firm has adopted desktop virtualization and BYOD to give employees more choices and flexibility.

Listen to the podcast. Find it on iTunes/iPod. Download the transcript. Sponsor: VMware.

Dana Gardner: Hi, this is Dana Gardner, Principal Analyst at Interarbor Solutions, and you're listening to BriefingsDirect.

Today, we present a sponsored podcast discussion on how global legal services leader Foley & Lardner LLP has adopted virtual desktops and bring-your-own-device (BYOD) innovation to enhance end-user productivity across their far-flung operations.

We'll see how Foley has delivered applications, data, and services better and with improved control, even as employees have gained more choices and flexibility over the client devices, user experiences, and applications usage.

Stay with us now to learn more about adapting to the new realities of client computing and user expectations. We're joined by Linda Sanders, the CIO at Foley & Lardner LLP. Welcome to BriefingsDirect, Linda.

Linda Sanders: Thank you for having me.

Gardner: We're also here with Rick Varju, Director of Engineering & Operations at Foley. Welcome, Rick. [Disclosure: VMware is a sponsor of BriefingsDirect podcasts.]

Rick Varju: Thank you.

Gardner: My first question to you, Linda. When you look back on how you've come to this new and innovative perspective on client computing, what was the elephant in the room, when it came to the old way of doing client-side computing? Was there something major that you needed to overcome?

Sanders: Yes, we had to have a reduction in our technology staffing, and because of that, we just didn't have the same number of technicians in the local offices to deal with PCs, laptops, re-imaging, and lease returns, the standard things that we had done in the past. We needed to look at new ways of doing things, where we could reduce the tech touches, as we call it, and find a different way to provide a desktop to people in a fast, new way.

Gardner: Rick, same question. What was it from more of a technical perspective that you needed to overcome or that you wanted to at least do differently?

Varju: From a technical perspective, we were looking for ways to manage the desktop side of our business better, more efficiently, and more effectively. Being able to do that out of our centralized data center made a lot of sense for us.

Other benefits have come along with the centralized data center that weren't necessarily on our radar initially, and that has really helped to improve efficiencies and productivity in several ways.

Gardner: We'll certainly want to get into that in a few moments, but just for the context for our listeners and readers, tell us a bit about your organization at Foley. Linda, how big are you, where do you do business?

Virtualized desktops

Sanders: Foley has approximately 900 attorneys and another 1,200 support personnel. We're in 18 U.S. offices, where we support virtualized desktops. We have another three international offices. At this time, we're not doing virtualized desktops there, but it is in our future.

Gardner: So you obviously have a very large set of requirements across all those different users and types of users and you're dealing, of course, with very sensitive information, so control and compliance and security are all very top of mind for you.

Sanders: Absolutely.

Gardner: Okay. Let's move to what you've done. As I understand it, desktop virtualization has played an enabling role with the notion of BYOD or allowing your end users to pick and choose their own technology and even perhaps own that technology.

Going to you now, Rick, how has virtual desktop infrastructure (VDI) been an enabler for this wider choice?

Varju: The real underlying benefit is being able to securely deliver the desktop as a service (DaaS). We are no longer tied to a physical desktop and that means you can now connect to that same desktop experience, wherever you are, anytime, from any device, not just to have that easy access, but to make it secure by delivering the desktop from within the secure confines of our data center.

That's what's behind deploying VDI and embracing BYOD at the same time. You get that additional security that wouldn't otherwise be there, if you had to have all your applications and all data reside on that endpoint device that you no longer have control over.

With VMware View and delivering the DaaS from the data center, very little information has to go back to the endpoint device now, and that's a great model for our BYOD initiatives.

Gardner: Just to be clear, of your 2,000 users, how many of them are taking advantage of the BYOD policy?

Varju: Well, there are two answers to that question. One is our more formal Technology Allowance Program, which I think Linda will cover in a little more detail, that really focuses on attorneys and getting out of the laptop and mobility device business.

Then there are other administrative staff within the firm who may have personal devices that aren’t part of our Technology Allowance Program, but are still leveraging some of the benefits of using their personal equipment.

Mobile devices

In terms of raw numbers, every attorney in the firm has a mobile device. The firm provides a BlackBerry as part of our standard practice and then we have users who now are bringing in their own equipment. So at least 900 attorneys are taking advantage of mobility connectivity, and most of those attorneys have laptops, whether they are firm issued or BYOD.

So the short answer to the question is easily 1,500 personnel taking advantage of some sort of connectivity to the firm through their mobile devices.

Gardner: That's impressive, a vast majority of the attorneys and a significant portion, if not a majority, of the rest. This seems to be a win-win. As IT and management, you get a better control and a sense of security, and the users get choice and flexibility. You don't always get a win-win when it comes to IT, isn't that right, Linda?

Sanders: That's correct. Before, we were selecting the equipment, providing that equipment to people, and over and over again, we started to hear that that's not what they wanted. They wanted to select the machine, whether it be a PC, a Mac, an iPad, or smartphone. And even if we were providing standard equipment, we knew that people were bringing in their own. So formulating a formal BYOD program worked out well for us.

In our first year, we had 300 people take advantage of that formal program. This year, to date, we have another 200 who have joined, and we are expecting to add another 100 to that.

As Rick mentioned, we did also open this up to some of our senior level administrative management this year and we now have some of those individuals on the program. So that too is helping us, because we don't have to provision and lease that equipment and have our local technology folks get that out to people and be swapping machines.

Now, when we're taking away a laptop, for example, we can put a hosted desktop in and have people using VMware View. They're seeing that same desktop, whether they're sitting in the office or using their BYOD device.
They're seeing that same desktop, whether they're sitting in the office or using their BYOD device.


Gardner: Of course, with offices around the United States, this must be a significant saver in terms of supporting these devices. You're able to do it for the most part remotely, and with that single DaaS provision, control that much more centrally, is that correct?

Sanders: Yes.

Gardner: Do you have any metrics in terms of how much that saved you? Maybe just start at the support and operations level, which over time, is perhaps the largest cost for IT?

Sanders: Over three years, we'll probably be able to reduce our spend by about 22 percent.

Gardner: That’s significant. I'd love to hear more, Linda, about your policy. How did you craft a BYOD policy? Where do you start with that? What does it really amount to?


Realistic number

Sanders: Of course, there's math involved. We did have our business manager within technology calculate for us what we were spending year after year on equipment, factoring in how much tech time is involved in that, and coming up with a realistic number, where people could go out and purchase equipment over a three-year time frame.

That was the start of it, looking at that breakdown of the internal time, selecting a dollar amount, and then putting together a policy, so that individuals who decided to participate in it would know what the guidelines were.

Our regional technology managers met one on one or in small groups with attorneys who wanted to go on the program, went through the program with them, and answered any questions upfront, which I think really served us well. It wasn’t that we just put something out on paper, and people didn’t understand what they were signing up for.

Those meetings covered all the high points, let them know that this was personal equipment and that, in the end, they're responsible for it should something happen. That was how we put the program together and how we decided to communicate the information to our attorneys.

Gardner: You've been ranked very high for client services by outside organizations in the past few years. You have a strong focus on delivering exceptional client services. Has something about the DaaS allowed you to extend these benefits beyond just your employees? Is there some aspect of this that helps on that client services equation? I'll throw that to you, Rick.
That does provide some additional benefit for our attorneys, when it comes to delivering the best possible service we can to our clients.


Varju: The ease of mobility and some of the productivity gains make a big difference. The quicker we can get access to people and information for our attorneys, no matter where they are and no matter what the device they're using, is really important today. That does provide some additional benefit for our attorneys, when it comes to delivering the best possible service we can to our clients.

Gardner: I know this might be a little bit in the future, but is there any possibility, of being able to extend the desktop experience to your actual clients. That is, to deliver applications data, views of content and documents, and so forth through some sort of a device-neutral manner to their endpoint device?

Varju: One of the things that we're looking at now is unified communications, and trying to pull everything to the desktop, all the experiences together, and one of those important components is collaboration.

If we can deliver a tool that will allow attorneys and clients to collaborate on the same document, from within the same desktop view, that would provide tremendous value. There are certainly products out there that will allow you to federate with other organizations. That’s the line of thinking we're looking at now and we'll look to deploy something like that in the near future.

Gardner: Before we get into how you've been able to do this, I'd like to learn a little bit more about the client satisfaction, that being your internal clients, your employees. Have you done any surveying or conducted any research into how folks adapt to this? Is this something that they like, and why? How about to you, Linda?

The biggest plus

Sanders: The biggest plus is, as Rick mentioned, for people who are mobile, is that they have the same desktop, no matter where they are. As I talked about before, whether they're in the office or out of the office, they have the same experience.

If we have a building shut down, we are not trapped into not being able to deliver a desktop, because they can’t get into the building and they can’t work inside. They're working from outside and it’s just like they are sitting here. That’s one of the biggest pluses that we've seen and that we hear from people -- just that availability of the desktop

Gardner: So flexibility in terms of location. I suppose also flexibility in terms of choosing what form factor suits their particular needs at a particular time. Perhaps a smartphone access at one point, a tablet at another time, or another type of engagement, and of course the full PC or laptop, when that’s required.

Sanders: Correct.

Varju: Before deploying VDI and VMware View, we delivered a more generic desktop for remote access. So to Linda’s point, being able to have your actual desktop follow you around on whatever device you are using is big. Then it's the mobility, even from within the office.

When an attorney signs up for the Technology Allowance Program, we provide them a thin client on their desk, which they use when they're sitting in their office. Then, as part of the Technology Allowance Program and Freedom of Choice, they purchase whatever mobility technology suits them and they can use that technology when working out of conference rooms with clients, etc.
The ability to move and work within the office, whether in a conference room, in a lobby, you name it, those are powerful features for the attorneys.


So remote access and having their own personal desktop follow them around, the ability to move and work within the office, whether in a conference room, in a lobby, you name it, those are powerful features for the attorneys.

Gardner: I have to believe that this is the wave of the future, but I'm impressed that you've done this to the extent you have done it and across so much of your user base. It seems to me that you're really on the forefront of this. Do you have any inkling to whether you're unique, not only in legal circles, but perhaps even in business in general?

Varju: We're definitely ahead of the curve within the legal vertical. Other verticals have ventured into this. Two in particular have avoided it longer than most, the healthcare and financial industries. But without a doubt, we're ahead of the curve amongst our peers, and there are some real benefits that go along with being early adopters.

Gardner: That provides us an opportunity to get a little bit more information about how you've done this. My understanding is that you were largely virtualized at your server level already. Tell me if that helped, and when you decided to go about this, without getting into too much of the weeds on the technology, how did you architect or map out what your requirements were going to be from that back end?

A lot of times people find that VDI comes with some strings attached that they weren’t anticipating, that there were some issues around storage, network capacity, and so forth. Explain for me, Rick, how you went about architecting and perhaps a little bit about the journey, and both good and bad experiences there?

Process and strategy

Varju: Your comment was correct about how server virtualization played into our decision process and strategy. We've been virtualizing servers for quite some time now. Our server environment is just over 75 percent virtualized. Because of the success we have had there, and the great support from VMware, we felt that it was a natural fit for us to take a close look at VMware View as a virtual desktop solution.

We started our deployment in October of 2009. So we started pretty early, and as is often the case with being an early adopter, you're going to go through some pain being among the first to do what you are doing.

In working with our vendor partners, VMware, as well as our storage integrators, what we learned early on is that there wasn’t a lot of real-world experience for us to draw from when designing or laying out the design for the underlying infrastructure. So we did a lot of crawling before we walked, walking before we ran, and a lot of learning as we went.

But to VMware’s credit, they have been with us every step of the way and have really taken joint ownership and joint responsibility of this project with Foley. Whenever we have had issues, they have been very quick to address those issues and to work with us. I can't say enough about how important that business relationship is in a project of this magnitude.

While there was certainly some pain in the early stages of this project and trying to identify what infrastructure components and capacities needed to be there, VMware as a partner truly did help us get through those, and quite effectively.
To VMware’s credit, they have been with us every step of the way and have really taken joint ownership and joint responsibility of this project with Foley.


Gardner: Rick, as we discussed, you're extending these desktops across hundreds and even thousands of users and many of them at different locations -- homes, remote offices, and so forth. How have you been able to manage your performance across all of those different endpoints, and how critical has the PC-over-IP technology been in helping with that?

Varju: PC-over-IP Protocol is critical to the overall VDI solution and delivering the DaaS, whether it's inside the Foley organization and the WAN links that we have between our offices, or an attorney who is working from home, a Starbucks or you name it. PC-over-IP as a protocol is optimized to work over even the lowest of bandwidth connections.

The fact that you're just sending changes to screens really does optimize that communication. So the end result is that you get a better user experience with less bandwidth consumption.

Gardner: I'd like to hear more too, Rick, about what you mentioned earlier, in that there are some adjacencies in terms of benefits. When you get to that higher level of server virtualization, when you start to identify your requirements and meet them to bring a full DaaS experience out to your end users, what were some of those unintended consequences that seemed to be positive for you?

Varju: I don’t know if they were unintended, but certainly it was the centralized management of the desktop environment, and being able to deploy patches and software updates from the centralized data center to the VDI infrastructure.

Finding different ways

I
t's a different way of doing things. Going back to Linda’s comments earlier, given the economic situation back in 2009 and 2010, we had to find different ways to do things. VDI just really helped us get there.

So for the centralized management, the secure benefits of delivering a virtual desktop from the data center, being able to deliver desktops faster, the provisioning side of what we do, we just saw great efficiencies and improvements there.

We had a separate production facility at Foley, where physical desktops and laptops were all shipped, set up, burned in, configured, and then shipped out to the offices that needed them. With virtualizing the desktop, we're now able to ship zero client or thin client hardware directly to the office from the manufacturer and eliminate the need for a separate production facility.

That was a benefit that we didn’t think about early on, but certainly something we enjoyed once we really got into our deployment.

Gardner: And how about the applications themselves, on an application lifecycle management (ALM) level? Have you been able to get a better handle on your lifecycle of applications -- which ones to keep, which ones to update or upgrade, which ones to sunset? Have you been able to allow your users to request applications and then deliver them at least faster? What's been the baseline impact on the application process?
You don’t have to be in the office to still be productive and serve our clients. You can do that anywhere.


Varju: I don’t think we have seen a lot of impact on the application delivery side yet, but we will gain more benefit in that area as we move forward and virtualize more of our applications. We do have a number of our core apps virtualized today. That makes it easier for us to deliver application, but we haven’t done that in any large scale yet.

Gardner: Anything on business continuity or disaster recovery that's easier or better now that you have gone to a more of a DaaS approach?

Varju: Absolutely. All you need is an Internet connection and the View client. It's that simple. Like many organizations, we've have had our share of natural disasters impacting business. We had a flood in our D.C. office, wildfires in California, and a snowstorm in the Midwest, and in each of those instances it resulted in shutting down an office for a period of time.

Today, delivering DaaS, our attorneys can connect using whatever device they have via the Internet to their personal Foley desktop, and that's powerful. You don’t have to be in the office to still be productive and serve our clients. You can do that anywhere.

Gardner: Linda, how would you characterize the overall success of this program, and then where do you take it next? Are there some other areas that you can apply this to? You mentioned unified communication and collaboration. What might be in the pipeline for leveraging this approach in the future?

Freedom of choice

Sanders: The success that we've had, as we have spoken about throughout this call, has been the ability to deliver that desktop and to have attorneys speak to their peers and let them know. Many times, we have attorneys stop us in the hallway to find out how they too can get on a hosted desktop.

Leveraging with the BYOD program helped us, giving people that freedom of choice, and then providing them with a work desktop that they can access from wherever.

We're really looking at unified communications. One of the things that I'm very interested in is video at the desktop. It's something that I am going to be looking at, because we use video conferencing extensively here, and people really like that video connection.

They want to be able to do video conferencing from wherever they are, whether it's in a conference room, outside the office, on their laptop, on a smartphone. Bringing in that unified communication is going to be one of the next things we're going to focus on.

Gardner: Rick, we hear so much these days about cloud computing. If you decide to exploit some of the cloud models or hybrid cloud, where you can pick and choose among different sources and ways of serving up workloads, might your approach be a stepping stone to that? Have you considered what the impact of cloud computing might be, given what you have already been able to attain with BYOD and VDI?
Any time we look at a change in technology, especially the underlying infrastructure, we always take a look at what cloud services are available and have to offer.


Varju: Cloud computing is certainly an interesting topic and one that you can spend a day on, in and of itself. At Foley, any time we look at a change in technology, especially the underlying infrastructure, we always take a look at what cloud services are available and have to offer, because it's important for us to keep our eye on that.

There is another area where Foley is doing things differently than a lot of our peers, and that's in the area of document management. We're using a cloud-based service for document management now. Where VMware View and VMware, as an organization, will benefit Foley as we move forward is probably more along the lines of the Horizon product, where we can pull our SaaS-based applications or on-premise based applications all together in a single portal.

It all looks the same to our users, it all opens and functions just as easily, while also being able to deliver single sign-on and two-factor authentication. Just pulling the whole desktop together that way is going to be real beneficial. Virtualizing the desktop, virtualizing our servers, those are key points in getting us to that destination.

Gardner: I'm afraid we'll have to leave it there. We've been talking about how global legal services leader Foley & Lardner LLP has adopted virtual desktops and BYOD innovations, and we have heard about how using a VMware centric VDI and BYOD approach has helped enhanced end user productivity, cut total cost, and extended their ability to leverage the future of IT perhaps much sooner than their competitors, and this all of course across many -- up to 20 remote offices.

I'd like to thank our guests for sharing their story. It's been very interesting. We've been here with Linda Sanders, CIO at Foley. Thanks so much, Linda.

Sanders: Thank you.

Gardner: And also Rick Varju, Director of Engineering & Operations there at Foley. Thank you so much, Rick.

Varju: Thank you.

Gardner: This is Dana Gardner, Principal Analyst at Interarbor Solutions. Thanks again to you also, our audience, for listening, and don’t forget to come back next time.

Listen to the podcast. Find it on iTunes/iPod. Download the transcript. Sponsor: VMware.

Transcript of a BriefingsDirect podcast on how a major law firm has adopted desktop virtualization and BYOD to give employees more choices and flexibility. Copyright Interarbor Solutions, LLC, 2005-2012. All rights reserved.

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