Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: HP
Dana Gardner: Hello, and welcome to the next edition of the HP Discover Podcast Series. I’m Dana Gardner, Principal Analyst at Interarbor Solutions, your host and moderator for this ongoing sponsored discussion on IT innovation and how it’s making an impact on people’s lives.
We’re here the week of December 9 to learn directly from IT and business leaders alike how big data, mobile, and cloud, along with converged infrastructure are all supporting their goals.
Our next innovation case study interview highlights how TDC is using network-management improvements to better manage and get better performance from their networks across several Nordic countries. To explain how they’re doing that, we’re joined by Lars Niklasson, the Senior Consultant at TDC in Stockholm. Welcome, Lars.
Lars Niklasson: Thank you.
Gardner: First of all, tell us about TDC, what you do, and how large your installations are.
Niklasson: TDC is an operator in the Nordic region, where we have a network covering Norway, Sweden, Finland, and Denmark. In Sweden, we’re also an integrator and have a quite big consultant role in Sweden.
Gardner: And you have a number of main businesses in your organization. There’s TDC Solutions and mobile. There’s even television and some other hosting. Explain for us how large your organization is. It sounds quite big.
Gardner: So it’s obviously a very significant network to support this business and deliver the telecommunication services. Maybe you could define your network for us.
Niklasson: It's quite big, over 50,000 devices, and everything is monitored of course. It’s a state-of-the-art network.
Gardner: When you have so many devices to track, so many types of layers of activity and levels of network operations, how do you approach keeping track of that and making sure that you’re not only performing well, but performing efficiently?
Niklasson: Many years ago, we implemented Network Node Manager (NNM) and we have several network operating centers in all countries using NNM. When HP released different smart plug-ins, we started to implement those too for the different areas that they support, such as quality assurance, traffic, and so on.
Gardner: So you’ve been using HP for your network management and HP Network Management Center for some time, and it has of course evolved over the years. What are some of the chief attributes that you like or requirements that you have for network operations, and why has the HP product been so strong for you?
Quick and easy
Niklasson: One thing is that it has to be quick and easy to manage. We have lots of changes all the time, especially in Sweden, when a customer comes. And in Sweden, we’re monitoring end customers’ networks.
It's also very important to be able to integrate it with the other systems that we have. So we can, for example, tell which service-level agreement (SLA) a particular device has and things like that. NNM makes this quite efficient.
Gardner: One of the things that I’ve heard people struggle with is the amount of data that’s generated from networks that then they need to be able to sift through and discover anomalies. Is there something about visualization or other ways of digesting so much data that appeals to you?
Niklasson: NNM is quite good at finding the root cause. You don’t get very many incidents when something happens. If I look back at other products and older versions, there were lots and lots of incidents and alarms. Now, I find it quite easy to manage and configure NNM so it's monitoring the correct things and listening to the correct traps and so on.
Gardner: TDC uses network management capabilities and also sells it. They also provide it with their telecom services. How have you experienced the use in the field? Do any of your customers also manage their own networks and how has this been for your consumers of network services?
Niklasson: We’re also an HP partner in selling NNM to end customers. Part of my work is helping customers implement this in their own environment. Sometimes a customer doesn’t want to do that. They buy the service from us, and we monitor the network. It’s for different reasons. One could be security, and they don’t allow us to access the network remotely. They prefer to have it in-house, and I help them with these projects.
Gardner: Lars, looking to the future, are there any particular types of technology improvements that you would like to see or have you heard about some of the roadmaps that HP has for the whole Network Management Center Suite? What interests you in terms of what's next?
Niklasson: I would say two things. One is the application visibility in the network, where we can have some of that with traffic that’s cleaner, but it's still NetFlow-based. So I’m interested in seeing more deep inspection of the traffic and also more virtualization of the virtual environments that we have.
Gardner: All right. I think that’s about all we have time for. I’d really like to thank you for your time. We have been here with Lars Niklasson. He is the Senior Consultant at TDC in Stockholm. Thank you so much.
Niklasson: Thank you.
Gardner: And I’d also like to thank our audience for joining us for this special new style of IT discussion coming to you directly from the HP Discover 2013 Conference in Barcelona.
I’m Dana Gardner, Principal Analyst at Interarbor Solutions, your host for this ongoing series of HP sponsored discussions. Thanks again for joining, and come back next time.
Listen to the podcast. Find it on iTunes. Download the transcript. Sponsor: HP.
Transcript of a BriefingsDirect podcast on how HP network tools help companies adapt to the new style of IT to deliver better user experiences. Copyright Interarbor Solutions, LLC, 2005-2014. All rights reserved.
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